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Asked a question 2 years ago

Hey, I just got charged a random amount after adding a user, can anyone explain this? My annual cost for a user should be $250.80, but I only got charged $109.29, which is a very specific number.

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Knowledge Manager

Hi there! It looks like that $109.29 charge is a prorated amount - meaning if you add a new user seat in the middle of your annual cycle, you only get charged for the period that is left in the current annual cycle. For more information,  you can check out our support article on subscription prorated charges367 👍🏼


If you would like to discuss this further in details, don't hesitate to contact our customer support team310!

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